Andover & District
Citizens Advice Bureau

Email Advice - Debt

For us to provide you with the best information we can, it would be helpful if you could give a complete (but concise) description of your problem. Often it helps us if we have an understanding of your general situation, including:

• What your marital status is (married, single, divorced, separated, windowed, etc.).
• Do you have any dependants (e.g. children under school age or in full-time education, etc.)?
• Your employment status (e.g. full-time, retired, unemployed, etc.).
• What benefits (if any) you receive.
• What your housing status is (private tenant, housing association tenant, home owner, lodger, etc.)

In addition, to help you complete the form, here are some questions that we would ask you in a face to face interview or on the telephone:

• How much money do you owe in total?
• Are the debts in your name?
• Do you have any arrears with you rent/mortgage, council tax, electricity, gas or water?
• Is there an emergency, e.g. bailiffs, repossession, court hearings, eviction, loss of electricity or gas, warrant for arrest? If so, give any appropriate dates.
• Do you have any savings or property?
• Where does your income come from?
• Do you have any insurance policies which may cover any of you payments?
• Do you feel that you have been discriminated against because of your race, religion, sex, age, sexual orientation or disability?
• What are you hoping we can do for you?

You are under no obligation to tell us anything you don’t want to but we can only base our advice on the information we are given. Also, the more information you give us at the outset would reduce the chances of us having to ask you additional questions further down the line, thus increasing the time you may have to wait for a full response.

Email Advice Form: (the form opens in a new page so that you can refer back to this page if necessary.)