Andover & District
Citizens Advice Bureau

Email Advice - Housing

For us to provide you with the best information we can, it would be helpful if you could give a complete (but concise) description of your problem. Often it helps us if we have an understanding of your general situation, including:

• What your marital status is (married, single, divorced, separated, windowed, etc.).
• Do you have any dependants (e.g. children under school age or in full-time education, etc.)?
• Your employment status (e.g. full-time, retired, unemployed, etc.).
• What benefits (if any) you receive.
• What your housing status is (private tenant, housing association tenant, home owner, lodger, etc.)

In addition, to help you complete the form, here are some questions that we would ask you in a face to face interview or on the telephone:

• If you have a tenancy, is it fixed term (and how long)?
• How long have you lived in your current address?
• Who is you landlord?
• Do you share your property with your landlord?
• Do you have dependant children living with you?
• Are you receiving housing benefit or have you applied for it?
• What have you done about the problem so far?
• What are you hoping we can do for you?
• Are you homeless or threatened with homelessness? If so, for what reason?
• Are you threatened with eviction within 28 days?
• Have you received a possession notice or a notice to quit? If so, why is your landlord taking this action?
• If there an emergency, e.g. court dates, eviction notices, court warrants, bailiff action, threat of violence from somebody? If so, give any appropriate dates.
• Do you feel that you have been discriminated against because of your race, religion, sex, age, sexual orientation or disability?
• The rules are different for some people who are not British or who have been living outside of the UK. Does this apply to you?
• What are you hoping we can do for you?

You are under no obligation to tell us anything you don’t want to but we can only base our advice on the information we are given. Also, the more information you give us at the outset would reduce the chances of us having to ask you additional questions further down the line, thus increasing the time you may have to wait for a full response.

Email Advice Form: (the form opens in a new page so that you can refer back to this page if necessary.)