Andover & District
Citizens Advice Bureau

Email Advice - Immigration

For us to provide you with the best information we can, it would be helpful if you could give a complete (but concise) description of your problem. Often it helps us if we have an understanding of your general situation, including:

• What your marital status is (married, single, divorced, separated, windowed, etc.).
• Do you have any dependants (e.g. children under school age or in full-time education, etc.)?
• Your employment status (e.g. full-time, retired, unemployed, etc.).
• What benefits (if any) you receive.
• What your housing status is (private tenant, housing association tenant, home owner, lodger, etc.)

In addition, to help you complete the form, here are some questions that we would ask you in a face to face interview or on the telephone:

• Are you an asylum seeker?
• If your enquiry about you or someone else?
• If you:
  • What is your nationality and your partner’s nationality?
  • Are you/your partner a British or EU citizen?
  • Do you know what you/your partner’s immigration status is? This may be on documentation you have received from the Home Office.
  • If there a time limit on the time you can spend in the UK? If so, when does your leave to stay in the UK end?
  • Are there any emergencies?
  • If you want to apply for British Nationality:
    • Are you under 18?
    • Were you born or adopted in the UK? If so, when?
    • How long have you been outside the UK in the last three years?
    • Were either of your parents born in the UK, or have the acquired British Citizenship?
  • If the problem is with asylum support:
    • Have you reached the end of the asylum process and been refused?
    • If the problem with accommodation, financial support or both?
    • Do you have any children?
    • Are you destitute?
  • Do you have a lawyer and/or are you being supported by Asylum Support?
  • Do you feel that you have been discriminated against because of your race, religion, sex, age, sexual orientation or disability?
• If someone else:
  • What is there name?
  • What is there gender?
  • How old are they?
  • What is their nationality and their partner’s nationality?
  • Are they/their partner a British or EU citizen?
  • Do you know what their/their partner’s immigration status is?
  • If there a time limit on the time they can spend in the UK? If so, when does their leave to stay in the UK end?
  • Are there any emergencies?
  • If they are coming from abroad:
    • What country are they coming from?
    • Why are they coming to the UK (holiday, work, etc.)?
    • How long are they staying?
    • Where will they be living?
    • How will they support themselves financially (savings, working, etc.)?
  • If they want to change their status or extend their stay:
    • When does their leave to stay in the UK end?
    • How long do they want to stay?
    • Why do they want to extend their stay or change their status?
• What have you done so far?
• What are you hoping we can do for you?

You are under no obligation to tell us anything you don’t want to but we can only base our advice on the information we are given. Also, the more information you give us at the outset would reduce the chances of us having to ask you additional questions further down the line, thus increasing the time you may have to wait for a full response.

Email Advice Form: (the form opens in a new page so that you can refer back to this page if necessary.)