Andover & District
Citizens Advice Bureau

Opening Times

Gateway Assessments

Monday - Thursday
9.30 am - 12.00 pm

Friday
1.30 pm - 5.30 pm

Gateway Assessments are brief interviews with trained advisers who will assess your situation and will either offer you a full appointment at the bureau on another day (in very urgent cases you may be seen immediately) or direct you on a more appropriate route to help resolve your problem. This is a drop-in session - you don't need to book an appointment.

Appointments Only

Monday - Thursday
9.30 am - 3.30 pm

Fridays
1.30 pm - 4.30 pm

Important: Appointments are only allocated to clients following a Gateway Assessment (see above).

If you are unable to attend an appointment, please phone 01264 363545. There is no penalty for cancelling an appointment and, even if we have only a little notice, we can offer the appointment to someone else. Thank you.

Helpline - 01264 365534

Monday - Thursday 9.30 am to 3.30 pm
(This line is often busy. Thank you for your patience.)

Clients phoning the helpline will undergo a Gateway Assessment as detailed above.

Reception

Monday - Thursday
9.30 am - 3.30 pm

Friday
1.30 pm - 5.30 pm

 

Outreach

King Arthurs Way (King Arthurs Hall)
Monday - 9.30 am to 11.30 am

Whitchurch (Town Hall)
Tuesday - 9.30 am to 12.30 pm

Home Visits

Home visits are available by prearranged appointment for those who have difficulty getting out of the home, either due to disabilities, or care responsibilities.
Telephone: 01264 365534